Privacy & Security

Your information. Handled responsibly.

At Jump Score, we believe transparency matters. This Privacy Policy explains how information is collected, used, stored, and handled when you interact with our website and services.

This Privacy Policy explains how Jump Score, L.L.C. (“Jump Score,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you use our websites, mobile web, applications, and related services (the “Services”). This Policy is US-focused as we do not solicit or approve of international use. By using the Services, you agree to this Policy.

Information We Collect

We may collect the following categories of personal information:

  1. Identifiers and contact information, such as name, username, email address, postal address, phone number, and account credentials.

  2. Commercial information, such as subscription details, purchase history, and transaction information.

  3. Payment information, such as payment card details processed by our payment processors.

  4. Device and network activity, such as IP address, device identifiers, mobile ad IDs, browser type, operating system, app version, referring URLs, pages viewed, session information, crash logs, and diagnostic data.

  5. Internet or other electronic network activity, such as viewing history, video titles viewed or requested, content interactions, search queries, and clickstream data.

  6. Geolocation data, such as approximate location derived from IP address and, if you enable it, precise geolocation from your device.

  7. Inferences, such as preferences, interests, and audience segments derived from your use of the Services.

  8. Communications and user-generated content, such as messages, reviews, comments, uploads, streams, recordings, and associated metadata.

  9. Information about minors depicted in streams or content provided by Event Producers, including names, team affiliations, participant numbers, and performance data, as provided by the Event Producers or their affiliates.

  10. Sensitive personal information if you choose to provide or enable it, such as account log-in with password, precise geolocation, or biometric identifiers, where applicable.

Sources of Information

  1. We collect information directly from you, from Event Producers, from devices and browsers via cookies and similar technologies, from service providers and partners (such as analytics, advertising, anti-fraud, and payment processors), and from publicly available sources.

  2. Account information: Name, email, phone number, and password when you register.

  3. Payment information: Billing name and address, and payment details, which are collected and processed by our third-party payment processor and collected from the Event Producer.

  4. Profile and preference information: Teams/leagues you follow, notification preferences.

  5. Communications: Messages you send to support, content of any reports made through the "Report a Concern" tool.

  6. Uploading Organization information: For leagues/teams, organization name, roster information, and information submitted for streaming purposes (e.g., athlete names, jersey numbers, team/division), and consent records.

How We Use Information

We use information to:

  1. Provide, operate, maintain, and improve the Services, including livestreaming, and auto-tagging features; detect and report apparent CSAM, and generate aggregated or de-identified analytics.

  2. Authenticate users, secure accounts, and prevent fraud or abuse.

  3. Process transactions and payments.

  4. Personalize content and recommendations.

  5. Provide customer support and respond to inquiries.

  6. Send service-related communications and, where permitted, marketing communications.

  7. Conduct analytics, measurement, and research.

  8. Enforce our Terms and policies; protect safety, rights, and property.

  9. Comply with legal obligations and respond to lawful requests.

  10. Support advertising and marketing, including cross-context behavioral advertising where permitted and subject to your choices.

  11. For biometric information, we may use the same for tagging and athlete verification.

  12. Provide, operate, and improve the Service,

We do not use information associated with a minor athlete's profile or video appearance to serve targeted or behavioral advertising, and we do not sell or share (as defined under applicable state law) personal information of known minors.

Text Messages (SMS): If you agree to receive text messages from Jump Score, or a gym confirms that you agreed, we use your mobile number to send service notifications: score release notices for coaches, event waiver invitations and reminders for athletes and parents, and pending-waiver reminders for gym owners. We do not send marketing texts. We record when and how consent was given, including who ticked the consent box, the wording shown, and the date, time and IP address. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop all texts, START to resume them, and HELP for help. We do not sell, rent or share mobile phone numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes. We share your number only with our text-message provider, so the messages can be delivered. See our SMS Terms at portal.jumpscoreofficial.com/sms-terms.

Disclosure of Information

We may disclose information to:

  1. Service providers that perform services on our behalf, such as hosting, cloud storage, analytics, advertising, customer support, and payment processing, and where applicable, under contracts restricting their use of the information to providing services to us.

  2. Event Producers, coaches, and their authorized representatives for operational purposes relating to events, safety, rights management, moderation, and compliance.

  3. Advertising and analytics partners to support measurement, personalization, and advertising, including cross-context behavioral advertising where permitted and subject to your choices.

  4. Other users when you share content.

  5. Law enforcement, regulators, and other parties as required by law or to protect rights, safety, and property.

  6. Successors or affiliates in connection with a merger, acquisition, financing, or sale of assets.

  7. The disclosures above do not apply to mobile phone numbers collected for text messages or to text-message consent. These are never sold or shared with third parties or affiliates for marketing or promotional purposes.

We may “sell” or “share” personal information as those terms are defined by certain state privacy laws through the use of cookies, pixels, SDKs, and similar technologies for cross-context behavioral advertising. You may opt out as described below.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business interests. Specific retention periods vary by data type and context. For biometric information, see our Biometric
Information Policy, below. We do not use biometric identifiers for any other purpose, including general advertising or profiling, and we do not use them to make decisions producing legal or similarly significant effects.

Children’s Privacy

We do not knowingly collect personal information about children under 18 without verifiable parental consent. Event Producers are solely responsible for obtaining and documenting all required parental or guardian consents for minors depicted or recorded in events and for providing required notices to parents. For mobile app users, confirmation of parental consent is separately required. If we learn that we have collected personal information from a child under 18 without required consent, we will delete it. Parents may contact us at youth-privacy@jumpscoreofficial.com to review, delete, or withdraw consent for their child’s information. 

We do not knowingly serve targeted or behavioral advertising based on a minor's appearance in, or association with, event content, and we do not sell or share (as those terms are defined under applicable state law) personal information we associate with a known minor.

Biometric Information

We will provide clear notice and obtain consent where required by law to obtain and use biometric identifiers and related information.  The use of such biometric data will be limited to the uses identified at collection  and will not sell the same unless otherwise permitted by law.  We use a higher standard of data protection for biometric data, including encryption at rest and in transit. You may withdraw consent by disabling the feature or contacting us at privacy@jumpscoreofficial.com.  If auto-tagging is enabled, then facial templates will be generated and recorded, but we do not maintain other types of biometric identifiers such as voiceprints or fingerprints.

Auto-tagging requires opt-in written consent:

  • For minor athletes: from a parent or legal guardian, obtained by the Event Producer or us.

  • For adults: from the individual directly, through the account or event registration flow.

 Biometric data is retained for only as long as reasonably necessary. Unless a shorter period applies or is requested by the data subject or guardian, we permanently destroy each facial-geometry template on the earlier of:

  • one year after the purpose for collecting it has been satisfied (e.g., the season or event archive period ends, consistent with Texas’s Capture or Use of Biometric Identifier Act’s “reasonable time, not to exceed one year” standard); or

  • three years after the individual's last interaction with the services giving rise to the collection (consistent with Illinois’ Biometric Information Privacy Act's default maximum retention period); or

  • the date we receive a valid deletion request from the data subject, or, for a minor, the minor's parent or legal guardian.

Biometric data is maintained as part of our retention schedules and are permanently deleted in accordance with the same. Biometric data is only disclosed with your consent, to process the data for auto-tagging or a transaction for which you request, with confidentiality obligations at least as restrictive as our policy, or to law enforcement in accordance with law. Illinois affords a private right of action for a violation of these provisions.

Your Choices and Rights

You may update account information, manage communications, and adjust cookie preferences via settings or device controls. You may opt out of marketing emails by using the unsubscribe link or contacting us. You may opt out of cross-context behavioral advertising by using our “Do Not Sell or Share My Personal Information” link or cookie preferences.

State-Level Privacy Rights

Depending on your state of residence, you may have rights under a comprehensive state privacy law — including California's CCPA/CPRA, Virginia's VCDPA, Colorado's CPA, Connecticut's CTDPA, Utah's UCPA, and similar laws now in effect in several U.S. states — to:

  1. Know/Access: request the categories and specific pieces of personal information we hold about you;

  2. Delete: request deletion of your personal information, subject to exceptions (e.g., to complete a transaction, for security, or legal compliance);

  3. Correct: request correction of inaccurate personal information;

  4. Portability: receive a copy of your personal information in a portable format;

  5. Opt out of targeted advertising, the "sale" or "sharing" of personal information, and profiling in furtherance of decisions producing legal or similarly significant effects; and

  6. Non-discrimination: we will not discriminate against you for exercising these rights, and, if we deny your request, most states provide a right to appeal.

How to exercise these rights. Submit a request via privacy@jumpscoreofficial.com, or have an authorized agent do so on your behalf. We will verify your identity before responding and will respond within the time required by applicable law (generally 45 days, extendable once by an additional 45 days with notice to you). 

The exact scope of these rights may vary by state. To appeal a decision regarding a consumer rights request please email privacy@jumpscoreofficial.com.  You may also have the right to report a potential violation of your rights by submitting a complaint to your state’s supervising authority, such as the attorney general.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure is perfect, and we cannot guarantee absolute security.

International Users

Our Services are intended for use in the United States. If you access the Services from outside the United States, you consent to the transfer and processing of your information in the United States, which may have different data protection laws than your jurisdiction.

Third-Party Sites and Services

Our Services may link to or integrate third-party sites, apps, SDKs, and services. Their privacy practices are governed by their own policies, and we are not responsible for them.

Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date at the top reflects the latest changes. Your continued use of the Services after changes take effect signifies your acceptance. 

Contact Us

For questions or to exercise your rights, contact: Jump Score, L.L.C., privacy@jumpscoreofficial.com.

 

Last Updated: August 15, 2026